“The OHRC notes that it also receives and handles various types of reports from citizens and migrant workers. The SCA notes the limited number of complaints and cases received and handled by the OHRC.

The SCA therefore encourages the OHRC to take steps to remove potential barriers to its complaints process including improving accessibility, public awareness and confidence.

Where an NHRI has been provided with a mandate to receive and consider complaints alleging violations of human rights, an NHRI should ensure that complaints are dealt with fairly, transparently, efficiently, expeditiously, and with consistency.

 In order to do so, an NHRI should:

– ensure that its facilities, staff, and its practices and procedures, facilitate access by those who allege their rights have been violated and their representatives; and

 – ensure that its complaint-handling procedures are contained in written guidelines and that these are publicly available.

 The SCA refers to Paris Principles A.1 and D and its general observation 2.9 on “The quasijudicial competency of NHRIs (complaints-handling)”.”